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Emergency Department Volunteer
Location | MetroHealth Cleveland Heights Medical Center |
Department: | Emergency Medicine |
Impact: | Volunteers assist with ensuring an exceptional experience for patients and visitors in the Emergency Department by providing courtesy rounding and other non-clinical support. |
Supervisor | For scheduling: Kenny Pritt, RN, Nurse Manager 440-592-5428 kpritt@metrohealth.org While on the floor: Charge Nurse |
Days/Hours: | Daily 8 a.m. to 11 p.m. (3-hour shifts) |
Qualifications: | Must be able to interact with ill patients and families under stress. Must be able to follow directions from staff with minimal supervision. Calm and mature demeanor. Non-judgmental. Ability to stand and walk for extended periods of time. Three- to six-month minimum commitment required. Minimum age 18 and high school graduate. |
Training: | One-hour, department-specific volunteer training class provided by Emergency Department staff. |
Duties and Responsibilities:
- Upon arrival, check in with the charge nurse. Write your name and the hours that you will be volunteering on the grease board behind the charge desk. A volunteer label is on the bottom right corner of the board.
- Make courtesy rounds on patients who are waiting. Assist and/or notify nurse when necessary. Distribute comfort items, as appropriate.
- Escort patients from waiting areas to assigned rooms.
- Orient patient to room, including demonstrating how to use call button, TV controller and phone.
- Answer patient call lights in person. Address patients needs and/or notify nurse when necessary.
- Remain with children while parent is being examined, if another responsible adult is not present.
- Make courtesy rounds in the lobby when department is extremely busy, as directed by staff.
- Provide directions and escort assistance as directed by staff.
- Stock blanket warmers.
- Retrieve carts and wheelchairs belonging to the Emergency Department from other areas in the medical center.
- Assist with answering call lights IF all other work and rounding has been done.
- Fill out log sheet. At the end of your shift, turn in the completed form.
- Erase your name from the grease board as you leave.